Level 1 Technician - CMIT Solutions of New Brunswick
Responsibilities
- This position is responsible for routine maintenance, set-up, configurations, etc. for hardware and software systems, analyzing and resolving end-user trouble tickets
- Ensure compliance with IT processes, cyber security practices, policies and procedures
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
- Assist Senior Technician with assigned projects, asset management, and comprehensive documentation
- Interface with users, answer questions and resolve technical problems with PCs, Laptops, Software, Networking/WIFI, and phone systems
- Perform routine maintenance, setup and configurations for hardware and software systems
- Analyze and resolve end-user trouble tickets submitted by phone, email, portal or in-person
- Travel to supported sites to help with installations, routine maintenance or problems
- Travel between PA and NJ office and facility locations as needed
- Desktop PCs, Laptops, Network Switches, and miscellaneous hardware
- Write technical documentation for IT Staff and end-users
- Perform other duties as assigned
Qualifications
- Escalate problems that fall outside of skill level of this position to tier 2 support (Network and Computer systems Administrator or Senior Technician)
- Microsoft Operating Systems (Windows 7, 8, 10)
- Apple Mac OS a plus but not necessary
- Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Antivirus/Malware software
- Bachelor’s Degree in IT or a related field
- Valid driver’s license in the state of residence
- One to two years in an IT or technology related field; school project, internship, appropriate additional experience may be considered in lieu of the educational requirements
Contact
Arnie Tiangco
CMIT Solutions of New Brunswick
(732) 658-0011
https://cmitsolutions.com/new-brunswick/