Saturday, June 11, 2022

Level 1 Technician - CMIT Solutions of New Brunswick

Level 1 Technician - CMIT Solutions of New Brunswick 


  • This position is responsible for routine maintenance, set-up, configurations, etc. for hardware and software systems, analyzing and resolving end-user trouble tickets
  • Ensure compliance with IT processes, cyber security practices, policies and procedures
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
  • Assist Senior Technician with assigned projects, asset management, and comprehensive documentation
  • Interface with users, answer questions and resolve technical problems with PCs, Laptops, Software, Networking/WIFI, and phone systems
  • Perform routine maintenance, setup and configurations for hardware and software systems
  • Analyze and resolve end-user trouble tickets submitted by phone, email, portal or in-person
  • Travel to supported sites to help with installations, routine maintenance or problems
  • Travel between PA and NJ office and facility locations as needed
  • Desktop PCs, Laptops, Network Switches, and miscellaneous hardware
  • Write technical documentation for IT Staff and end-users
  • Perform other duties as assigned


  • Escalate problems that fall outside of skill level of this position to tier 2 support (Network and Computer systems Administrator or Senior Technician)
  • Microsoft Operating Systems (Windows 7, 8, 10)
  • Apple Mac OS a plus but not necessary
  • Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Antivirus/Malware software
  • Bachelor’s Degree in IT or a related field
  • Valid driver’s license in the state of residence
  • One to two years in an IT or technology related field; school project, internship, appropriate additional experience may be considered in lieu of the educational requirements


Arnie Tiangco

CMIT Solutions of New Brunswick 

(732) 658-0011